Customer Service

Contact Information
gaa@gaa.org or 201-523-6042

Customer Service Hours
Monday-Friday 8am-4pm, eastern standard time

Returns & Exchanges
To return or exchange a product, please contact Customer Service at gaa@gaa.org to obtain an authorization number and shipping directions. Damaged merchandise is readily refunded. All other product returns may incur restocking fees. All products must be returned within 30 days of delivery date. Some products are subject to a 20% restocking fee. Customers are responsible for shipping charges for returned items.

Cancellations
Orders may be cancelled by phone with full refund prior to product being shipped. Once product is shipped, return procedures (above) must be followed.

Shipping & Delivery
We make every effort possible to ship your order in a timely fashion. Most products are shipped within 2-5 business days. Please allow up to 2 weeks for delivery of most products. You will be contacted via email should there be an unexpected delay in shipping. Please note: shipping times are approximate, and occasional delays beyond our control can happen.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from our customers. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out order fulfillment. We understand your concerns about online security. Because we share your concerns, we work closely with PayPal.com and our host server to keep our site a highly secure ordering environment so you can shop with confidence. If you are still not comfortable shopping online we are happy to take your order over the phone.

Privacy Policy
This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
GAA.org may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.