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email@example.com or 201-523-6042
Customer Service Hours
Monday-Friday 8am-4pm, eastern standard time
Returns & Exchanges
To return or exchange a product, please contact Customer Service at firstname.lastname@example.org to obtain an authorization number and shipping directions. Damaged merchandise is readily refunded. All other product returns may incur restocking fees. All products must be returned within 30 days of delivery date. Some products are subject to a 20% restocking fee. Customers are responsible for shipping charges for returned items.
Orders may be cancelled by phone with full refund prior to product being shipped. Once product is shipped, return procedures (above) must be followed.
Shipping & Delivery
We make every effort possible to ship your order in a timely fashion. Most products are shipped within 2-5 business days. Please allow up to 2 weeks for delivery of most products. You will be contacted via email should there be an unexpected delay in shipping. Please note: shipping times are approximate, and occasional delays beyond our control can happen.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from our customers. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out order fulfillment. We understand your concerns about online security. Because we share your concerns, we work closely with PayPal.com and our host server to keep our site a highly secure ordering environment so you can shop with confidence. If you are still not comfortable shopping online we are happy to take your order over the phone.
Collection of Information
We collect personally identifiable information, like names, addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
GAA.org may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Golden Cylinder Awards Call for Entries
We are now accepting entries for the 2016 Golden Cylinder Award competition. We look forward to receiving your excellent work! Click here to learn more about these coveted industry awards and how to submit your application.